Shipping & Delivery Policy

Last Updated: 10 DEC 2024

Thank you for shopping with Padel Cuddle! This Shipping Policy outlines how we handle shipping and delivery of products purchased from our Site, www.padelcuddle.com, operated by Infinity20 Sdn Bhd ("we", "us", "our").

1. Shipping Methods and Costs

Shipping Methods

We offer the following shipping method:

Standard Shipping: Delivery within 2-3 business days.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions of the package, and your delivery location. Shipping fees will be displayed at checkout before you confirm your order. For some products, we offer free shipping.

2. Order Processing

Order Processing Time

Orders are typically processed within 2 business days from the date of receipt. Orders placed after 7pm or on weekends and holidays will be processed on the next business day.

Order Confirmation

You will receive an email confirmation once your order has been processed and is ready for shipment. This confirmation will include a tracking number, if applicable, to monitor the status of your shipment.

3. Delivery

Delivery Timeframes

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are:

Standard Shipping: 2 to 3 business days.

Delivery Issues

If you experience any issues with delivery, such as delays or non-receipt of your order, please contact us at [email protected]/ +601137055803 . We will work with the shipping carrier to resolve the issue as quickly as possible.

4. Shipping Restrictions

We currently ship to addresses within Malaysia. At this time, we do not ship to P.O. Boxes or APO/FPO addresses. If you have any questions about shipping restrictions, please contact us.

5. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational reasons. We will notify you of any significant changes by posting the new Shipping Policy on the Site and updating the "Last Updated" date.

6. Non-Refund Policy

Goods sold are non-refundable and non-exchangeable. Customers bear all risks, including damage or loss during shipping.

7. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Infinity20 Sdn Bhd

Email: [email protected]
Phone: +601137055803